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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rob Wallace

Rob Wallace

October 29, 2026

5  out of  5
rating by Rob Wallace
"I just started a new vehicle policy with Michelle Killians' office. I dealt with Julie who was great and quick to respond throughout. She made setting up the policy and autopay really easy. Thanks Julie!"
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Sandra Fox

October 15, 2026

5  out of  5
rating by Sandra Fox
"Julie was amazing! Knowledgable, efficient and so friendly. I highly recommend this company."
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Anastasia Sinclair

September 29, 2026

5  out of  5
rating by Anastasia Sinclair
"Michelle did an excellent job for us. She saved us a lot of money. I love that!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. ~Your Agent, Michelle "
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Kashyap Ramuhalli

September 29, 2026

5  out of  5
rating by Kashyap Ramuhalli
"I had an excellent experience working with Viviana Rodriguez from Michelle Killian’s office while obtaining homeowners insurance for my new home. Securing the policy was especially important because it was also required for our home loan, and we were working under very strict lender timelines. Viviana went above and beyond throughout the entire process, even working late hours to prepare quotes, coordinate directly with our lender, and respond promptly to questions and document requests from the bank’s underwriter. There were times when additional information was requested late in the evening, and Viviana consistently made sure the lender received what they needed without delay, helping us keep the loan process on schedule. I truly appreciated her responsiveness, dedication, and willingness to put in the extra effort during such a time-sensitive process. Michelle Killian’s office was also very helpful in connecting us with contacts who could assist with insurance needs for our current home as we prepared to convert it into a rental property. Overall, I’m extremely grateful for Viviana’s support and the level of service we received from Michelle Killian’s office."
We responded:
"Thank you so much for the 5 stars, Kashyap! We truly appreciate your feedback and are always happy to help whenever you need us.  Also, appreciate your kind words! ~Your Agent, Michelle "
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Michael

September 25, 2026

5  out of  5
rating by Michael
"Julie in the office providing documentation for my daughter verifying she’s insured to drive a car. Her would be employer required documentation far above what would be reasonable and necessary . Julie diligently pursued various avenues to successfully acquire the proper documentation required by my daughter’s future employer. Her efforts are greatly appreciated."
We responded:
"Thanks so much for the amazing review, Michael! We really appreciate your support here in Torrance. Just reach out anytime if you need us - we’re here for you.  ~Your Agent, Michelle "
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Amy Armish

September 22, 2026

5  out of  5
rating by Amy Armish
"Julie is really helpful and thorough."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. ~Your Agent, Michelle "
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Brent Rockswold

August 27, 2026

5  out of  5
rating by Brent Rockswold
"Extremely helpful, fast and very pleasant to work with. It has been a fantastic experience."
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Emily Vining

August 25, 2026

5  out of  5
rating by Emily Vining
"Julie helped me get both my jeep and car with great insurance, she was so sweet, and so nice, very thorough In making sure everything was done. Thank you Julie! 😊"
Profile photo of TorranceChris W

TorranceChris W

August 7, 2026

5  out of  5
rating by TorranceChris W
"Prompt and courteous response to car insurance inquiry. Much appreciated."
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FATBURGER

July 31, 2026

5  out of  5
rating by FATBURGER
"Michelle and her team of professionals are outstanding in supporting our local business. We really appreciate everything they do and just wanted to say Thank You!"
Profile photo of Abigail David

Abigail David

July 20, 2026

5  out of  5
rating by Abigail David
"Working with Julie has been a fantastic experience. She was incredibly patient, clear in explaining coverage options, and made the whole process stress-free. I felt truly supported, not rushed, and they went above and beyond to help."
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Rohit Parikh

July 17, 2026

5  out of  5
rating by Rohit Parikh
"I just had the best experience with Julie Guzman in Michelles office.
She helped me with a new Homeowners policy as well as coverage for two vehicles! This office is the best to make you feel at home and comfortable when dealing with important insurance issues. No better place!!"
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Alejandra Gonzalez

July 1, 2026

5  out of  5
rating by Alejandra Gonzalez
"Great customer service, great prices."
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Juan Hernandez

June 26, 2026

5  out of  5
rating by Juan Hernandez
"I called to get my policy resolved and the help was very fast and efficient. Great customer service and great prices."
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MaryCarmen Lara

June 24, 2026

5  out of  5
rating by MaryCarmen Lara
"Such a pleasure working with Viviana and Michelle Killian team. Very efficient, friendly and knowledgeable. Highly recommend !"
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Susan Sandmeyer

June 17, 2026

5  out of  5
rating by Susan Sandmeyer
"Julie Guzman was so helpful in getting us our auto policy. She was efficient, friendly and took care of everything."
We responded:
"Thank you for the amazing review, Susan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Julie is truly the best! ~Your Agent, Michelle "
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Samantha Gillman

June 8, 2026

5  out of  5
rating by Samantha Gillman
"Fast and friendly service provided by Julie! Insurance can be daunting, but Michelle and her staff make it very simple."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! ~Your Agent, Michelle "
Profile photo of Michael Midland

Michael Midland

May 5, 2026

5  out of  5
rating by Michael Midland
"Dealing with Julie has always been a pleasure. I have been a customer for over 15 years and I have to say, the service is still impeccable. Fast response to inquiries and Julie takes the time to explain all options to provide the best coverage at the best price. She puts up with all of my annoying questions too and with a smile."
We responded:
"Thank you for the amazing review, Michael! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. ~Your Agent, Michelle "
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Geoff A

April 28, 2026

5  out of  5
rating by Geoff A
"Recently spoke with Julie and she was so friendly and so patient with me and my questions about policies. Michelle and her team are great! Thanks so much Michelle, Julie and team!"
We responded:
"Hi Geoff! Thank you for the thoughtful review! My team and I strive to provide the best service possible. We appreciate your business and feedback! ~Your State Farm Agent, Michelle"
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Jessica Telbizoff

April 23, 2026

5  out of  5
rating by Jessica Telbizoff
"Amazing office. Wonderful staff. Precise and fast handling action."
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Kathy Hoenisch

April 22, 2026

5  out of  5
rating by Kathy Hoenisch
"Julie was exemplary in providing quick, efficient and professional service when I called about adding a new car to my policy. She was so pleasant and friendly. A pleasure to work with....I would highly recommend! Thank you!"
We responded:
"Hi Kathy! Thank you so much for your words and feedback! We appreciate your business and recommendation! ~Your State Farm Agent, Michelle"
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Jack Loague

April 13, 2026

5  out of  5
rating by Jack Loague
"Julie was very nice to work with and very communicative. Would definitely recommend her!"
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Alex Munoz

February 18, 2026

5  out of  5
rating by Alex Munoz
"Julie was a massive help walking me threw the steps and helping with issues I had along the way I can highly recommend State Farm and there team as by far the best we’ve ever dealt with"
Profile photo of Val Kitchen

Val Kitchen

January 15, 2026

5  out of  5
rating by Val Kitchen
"I needed to add an item to my house insurance policy. I was fortunate that Julie Guzman answered the phone that morning. In a matter of minutes, she explained the process, and did the paperwork while I was on the phone. I also had clarifying questions about my policy. Julie was patient explaining the answers to me. Insurance "talk" can be complicated, so I appreciated she used language that I could understand.
She also followed up with me later that afternoon. This is a politeness that other companies don't extend to their clients.
My mother had State Farm Insurance for years. When it was time for me to get insurance, I never thought of going to another company."
We responded:
"Hi Val, We're delighted to hear about your experience! Hearing that your experience went well really makes our day. Our goal will always be to provide the best experience and we love knowing yours was no different. We're here for you anytime! ~Your Agent , Michelle "
Profile photo of Richard Asato

Richard Asato

December 3, 2025

5  out of  5
rating by Richard Asato
"I was asked to provide a review of my interaction with Michelle Killian's office. I'm a new client of Michelle's office, but have been with State Farm for 40 years. I'm a new client of hers because my agent unfortunately passed away. I've called a few times since being assigned to her and can say her staff are very friendly and willing to help with any questions. I think all of my interaction has been with her agent Julie. Julie is very pleasant to talk to and is more than willing to dive into any tasked I've asked her to do. I've enjoyed the interaction and conversations I've had with her. If you are lucky to work with Michelle's office, you are lucky very lucky indeed. Keep up the good work. Aloha"